Terms & Conditions – Coolpex

Effective Date: [Insert Date]

These Terms & Conditions (“Terms”) govern your access to and use of the Coolpex website (https://coolpex.framer.website) and any products or services offered through it (“Website” and “Services”). By accessing, browsing, using, or purchasing via the Website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must stop using the Website immediately

About Coolpex

Coolpex is a provider of air quality solutions designed for residential and commercial use in the Middle East. These Terms apply to all visitors, users, customers, and others who access or use the Website.

Eligibility

To use the Website or make a purchase, you must:

• Be at least 18 years old or of legal age in your jurisdiction to form a binding contract.

• Provide accurate, current and complete information when requested (such as in an order or enquiry).

Products, Pricing & Offers

• All products, prices, and promotions (including combo offers) displayed on the Website are subject to change without notice.

• Product images, features, and descriptions are for illustrative purposes only and may vary slightly from the actual product.

• Combo offers are sold as stated and are only valid where explicitly described on the Website.

Orders & Acceptance

• When you submit an order, the order is an offer to purchase Coolpex products.

• Coolpex reserves the right to accept or refuse any order for any reason (e.g., pricing errors, stock availability, incorrect payment details).

• An order is confirmed when Coolpex sends you an order confirmation via email or other communication.

Price, Taxes & Payment

• All prices are shown in the currency applicable to your region and may include VAT or other local taxes, as applicable by law.

• Final prices will be confirmed at checkout.

• Customers must pay using the payment methods accepted on the Website.

• You are responsible for any taxes, duties, customs fees, and additional charges that may apply.

Delivery & Shipping

• Coolpex will make reasonable efforts to deliver products within the estimated delivery timeframe provided at checkout.

• Delivery estimates are not guaranteed.

• Coolpex is not liable for delivery delays caused by logistics partners, customs clearance, or other external factors.

• If you refuse or fail to accept delivery of your order, additional delivery or return fees may apply.

Returns & Refunds

Coolpex return and refund policies are designed to reflect common regional e‑commerce practices:

• Products may be returned only if unused, in original packaging, and with all accessories intact.

• A return must be initiated within the specified window stated on the Website (e.g., 14–30 days—confirm timing here).

• Refunds are processed after inspection and may exclude shipping fees or restocking charges.

• Returns due to the buyer’s change of mind may be subject to conditions or fees.

Note: Consumables such as filters and parts that are unsealed upon delivery are typically non‑returnable.

Warranty

• Products may come with a manufacturer’s limited warranty covering defects in materials and workmanship for a specific period.

• Warranty does not cover damage caused by misuse, improper installation, wear and tear, or unauthorised repairs.

• Warranty terms, registration requirements, and claim procedures are provided with product documentation or on the Website.

User Conduct

By using the Website, you agree:

• Not to use it for unlawful activities or to infringe the rights of others.

• Not to post harmful, offensive, or abusive content.

• Not to use the Website in a way that could damage, disable, or impair its operation.

Intellectual Property

• All content on the Website — including images, text, logos, graphics, and design — is owned by Coolpex or its licensors and protected under applicable intellectual property laws.

• You may not reproduce, modify, or redistribute Website content without express written permission.

Disclaimers

• The Website and all content are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind.

• Coolpex disclaims all express and implied warranties (including merchantability and fitness for a particular purpose), except where prohibited by law.

Limitation of Liability

• To the maximum extent permitted by law, Coolpex and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the Website, products, or services.

• Coolpex’s liability for direct damages is limited to the amount paid by you for the specific product or service giving rise to the claim.

Governing Law & Jurisdiction

These Terms are governed by the applicable laws of the Middle East country where Coolpex operates. Any disputes arising from these Terms will be resolved by the competent courts in that jurisdiction.

Changes to Terms

Coolpex may modify these Terms at any time. Updated Terms will be posted on the Website and become effective immediately upon posting. Continued use of the Website constitutes acceptance of the updated Terms.

Contact Information

For questions about these Terms or Coolpex services, products, or support:

• Use the contact or enquiry form on the Website, or

• Write to the customer support address provided on the Website.